Last Updated: 10 December 2025
Business Name: Next Level Thing
Business Type: Sole Trader
Location: United Kingdom
Email: support@[yourdomain].com
This Refund & Cancellation Policy explains how refunds, cancellations, and technical issues are handled when purchasing digital products from our website.
By purchasing our courses, you agree to this policy.
Digital Products
All our courses are digital video courses and are delivered instantly after payment. Once access is granted, the product cannot be returned, cancelled, or exchanged.
Refunds
Because our products are digital and delivered immediately, we do not offer refunds. This policy applies to all orders unless required by law.
Important:
- You do not have the right to a refund once you receive access to the course.
- Attempted chargebacks for digital products will be disputed with evidence of delivery and terms acceptance.
Cancellations
Orders cannot be cancelled once payment is made. You will receive instant access after purchase.
If you accidentally purchased the wrong course, please contact us — we can discuss options for upgrading or switching to another course, but this is at our discretion.
Technical Issues
If you experience a technical problem that prevents you from accessing your course:
- Contact us immediately at support@[yourdomain].com
- We will work with you to restore access as soon as possible
- This is not considered a refund
Payment Processing
All payments are processed securely via:
- Stripe
- PayPal
- WooCommerce Payments
We do not store or process card/bank details — these are handled by the payment provider.
Legal Rights
Nothing in this policy affects your statutory rights under UK consumer law where applicable.
Contact Us
If you have any questions about this Refund & Cancellation Policy:
📧 support@[yourdomain].com